Troubleshooting FAQ

Find out how to troubleshoot your light by browsing our frequently asked questions below regarding inconsistent motion activation and operation. Have a question we didn't answer? Contact us for additional support!

I put new batteries in my light and it won't turn on/off.

We recommend resetting the light sensor after inserting a set of new brand-name batteries. You can do this by placing the light in a dark, motionless room for about 10 minutes. If the light still doesn't activate normally after this step, please contact us at for additional troubleshooting support.

My Mr Beams light stays on constantly/turns on and off constantly.

This is usually a sign that the batteries are draining. Replace the batteries with a brand new set and try activating the light. If the light still does not turn off, please contact us for additional troubleshooting support.

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