Find out how to troubleshoot your light by browsing our frequently asked questions below regarding inconsistent motion activation and operation. Have a question we didn't answer? Contact us for additional support!
I put new batteries in my light and it won't turn on/off.
We recommend resetting the light sensor after inserting a set of new brand-name batteries. You can do this by placing the light in a dark, motionless room for about 10 minutes. If the light still doesn't activate normally after this step, please contact us at firstname.lastname@example.org for additional troubleshooting support.
My Mr Beams light stays on constantly/turns on and off constantly.
This is usually a sign that the batteries are draining. Replace the batteries with a brand new set and try activating the light. If the light still does not turn off, please contact us for additional troubleshooting support.