Free shipping for US orders $49+

Mr Beams® FAQ

Subscribe for monthly offers and updates

Scroll through our FAQ's page to get the answers to all your Mr Beams® wireless LED lights and company questions. If you have additional questions, please contact us! We will promptly get back to you.

Product Orders/Returns/Shipping

I placed an order. How do I know it went through?

You will receive a confirmation email for your order once your payment has gone through. 

When will my order ship?

All orders placed Monday-Friday will ship within 24 hours. Any orders placed after 2pm Friday thru Sunday, will be shipped out first thing Monday morning. Any orders placed on a holiday will ship the following day.

When can I expect my product to arrive and through what service?

Orders are shipped via FedEx. Our free-shipping method, Fed-Ex Smart Post, generally takes 7-10 business days within the Contiguous US, and 1-3 weeks to Hawaii and Alaska. Regular Fed-Ex ground shipping estimates a 3-5 day ship time. Mr Beams cannot guarantee shipment will arrive within the Fedex estimate time frame.

How much do I pay for shipping?

We currently offer free Smart Post shipping for all U.S. orders. All orders placed outside the US will be charged the shipping costs as estimated by the US Postal Service. In order to see the cost of each shipping method, you will need to proceed to checkout with your intended purchase.

Where can I find active coupon codes and discount products on mrbeams.com?

Sign up for our monthly newsletters on our homepage or visit our Special Offers page to view current sales, coupons and specially price products.

I think I placed a duplicate order.

You will receive a confirmation email for any order placed. If you only receive one confirmation, it is not likely that two orders were placed. We review orders before shipping and contact our customers on any orders that look like duplicates (same product order, shipped to same address). If you are unsure, please email us at orders@mrbeams.com and we can verify your purchase.

Product Defects/Warranty

My Mr Beams product stopped working, how do I take advantage of the 1-year warranty?

We back our products 100%. If you have any issues with your product after purchase, please fill out the Return Inquiry Form under the Support section and you will be contacted within 48 hours. Please be as descriptive as possible when describing the issue you are having with your light. 

How do I return my order. What are the details on the 30-day money back guarantee?

If you are unsatisfied with your purchase for any reason, you can return the product for a refund within 30 days of the initial purchase. Simply fill out the Return Inquiry Form under the Support section. You will be contacted within 48 hours to confirm your return and give you instructions on where to send the product. Please allow 3-10 business days for your refund to show up on your statement/or online banking site (refund timing depends on your banking provider). Note: Mr Beams can only refund purchases made through our website or via phone orders. To inquire about a Mr Beams purchase through one of our distributors, please contact the site or store you initially purchased from.

How do I register for the FREE EXTENDED 2-YEAR WARRANTY?

To take advantage of the free extended 2-year warranty, you must fill out the Product Registration Form under the Support tab.

General/Product

How do the Mr Beams Motion Sensing Lights work?

All Mr Beams Motion Sensing LED Lights have light sensors, motion sensors and auto-shut off. This allows the lights to only work in darkness, when motion is sensed and will shut off after the auto-shut off time listed in the instructions. View our Installation Videos for more details on the product you are interested in. 

How do I test my Mr Beams Motion Sensing Light?

To test a Mr Beams Motion Sensing Light before installation or at any time, it is recommended to always use fresh batteries and take it into a dark room. Leave the room to avoid your motion retriggering it. The light will shut off after a minute or two (the motion sensor may need time to settle immediately after putting the batteries in). When you walk into the room, the motion sensor should trigger turning the light on. We recommend waiting for the auto shut off to turn the light off prior to installing to verify there are not issues with the batteries you've inserted.

Do I need special batteries for my Mr Beams Motion Sensing Light?

You can purchase regular Alkaline batteries at any store. If preferred, you can also purchase NiMH Rechargeable batteries. See more information on batteries here.

How often will I need to replace batteries?

We estimate the number of activations via the motion sensor to provide a typical battery life of one year. The battery life will vary depending on the application but this was our goal in the design of the Mr Beams product line. Some customers will experience more than a year and some customers will experience less than a year. If your lights are in a high traffic area, or are exposed to extreme temperatures, this will cause you batteries' life span to be less than a year.

How do I install my light?

Please visit the support section and find the user manual and installation video for each product. 

I need a product that will activate regardless of ambient light. What solutions do you have?

All Mr Beams lights were designed to only activate in darkness. However, if you’d like to install a light in a location that may not be dark enough, we have offered to remove the light sensor as a special request. If you’ve already purchased your light and would like further instruction on removing the light sensor yourself, please go to the following page mrbeams.com/information-docs.

I need a product that will stay on for long periods of time.

Currently, the majority of our Mr. Beams motion sensing lights were designed with an auto shut-off feature to conserve battery life. Without the auto-shut off you run the risk of draining your batteries within a short period of time. However, we do now offer a new MB371/MB370 spotlight, which will allow you to leave your light on for 1 or 4 hour periods. Since this product offers 3 levels of brightness, you can also help control the battery drain by lowering the lumens when the light is on for an extended time. In addition, our ReadyBright line of battery operated products can be used as a portable lighting system, allowing you to use the remote to turn the lights on and off for up to 40 hours.

Can Mr Beams products be used outdoors?

Yes! All of our Mr Beams products were designed with weatherproof seals to hold up in harsh weathers and water – with the exception of the MB852 / MB862 Slim Lights and the MB702 / MB706 Mini Stick Anywhere LightsNote- Mr Beams products are water-resistant, but should not be submerged in water.

Will cold weather affect my light?

Your Mr Beams light will not be affected by cold weather, however, the light may appear dimmer in colder weather because the batteries are providing less power. We recommend Lithium batteries if you live in colder temperatures. To learn more about the best battery choice for cold temperatures click here.

What are lumens?

A lumen is the total amount of light emitted by a light source. More lumens means more light. Mr Beams lights are anywhere between 10 lumens (Stick Anywhere Night Light) and 300 lumens (UltraBright Spotlight). To find out how many lumens and what product(s) would work for your needs, check out our Brightness Comparison images to see how bright each of our LED lights are.  

I lost my user guide and cannot remember how to install my lights.

If you happen to lose your user guide, you can click on the User Guide tab under the Support section. From there you can download a PDF version of any Mr Beams user manual. 

The user guide is confusing, is there any other way for me to learn how to install my light?

As an alternative to user guides, we also have installation videos for each Mr Beams product. There are two ways to get to your respective installation video: you can either go to your product page and click on the installation video tab right below the product specifications or you can find a list of any Mr Beams installation video under the Support tab.

Product Testing/Troubleshooting

I put the batteries in and the light won’t turn on.

Please make sure you have inserted brand new Alkaline batteries in the correct manner and the battery door is holding the batteries securely in place. Take the light in a dark room or closet and set it on a surface facing the wall opposite the door. Give the light about a minute for the batteries to start working. Walk past the light. If it does not activate, please fill out the Return Form and we will respond via email within 48 hours with further instructions.

My Mr Beams Light stays on constantly/turns on and off constantly.

Please make sure you have inserted brand new alkaline batteries into your unit. If you have another set around to test or have had your lights installed and it suddenly stopped working, please insert a new set of batteries. 95% of the time this issue is caused by old or drained batteries. Secondly, try testing your light in a dark closet or room as mentioned in the previous question to make sure that something in the environment is not activating the light. Once you have checked the above items, if the light still does not turn off, please fill out the Return Form and we will respond via email within 48 hours with further instructions.

My light turns on the moment I put the batteries in. Is it defective?

Battery powered products may take a short time to stabilize when new batteries are inserted. If your light turns on the moment as soon as the batteries are in, place it on a flat surface in a lit area and stand out of range of the motion sensor until the light shuts off. Once the light shuts off it should perform correctly, only activating with motion in the dark.

Remote Controlled Lights 

*As of September, 2014, we have updated the MB371 model to include new remote features. You can differentiate between the two models by referring to the remote -- the older model remote will only two control buttons (ON/OFF), while the new model offers 5 control buttons. Refer to this video for what the new remote looks like.

How far will the remote control work? Does it have to be in direct range to work?

The remote control on the MB542 & MB371/MB370 will work within 70 feet. Your remote does not require line of sight and will work without having to directly point the remote at the unit. The distance can be slightly reduced by walls or other objects in the frequency's path. Read more tips on using our remote controlled outdoor lights here.  

Can I activate multiple Mr Beams products with my remote?

Yes. You also have the ability to choose what lights are activated with a specific remote. Inside the remote controlled units and remotes for the MB542, you will find 4 dip switches that you can program to match specific remotes. This will allow you to set up certain lights using one remote and others on a different. Click here to read more details. For our new MB371/MB370, you have the ability to sync a light to a remote. Watch this detailed video, which explains how to do so. 

I need a product that will only work with a remote. Can I remove the motion sensor?

Our MB985 Ceiling Light and MB785 Stick Anywhere Light can be activated using the MB220 Remote Control/Flashlight. Each light will provide up to 40 hours of light on one set of batteries. The Remote Control/Flashlight can be charged in any wall outlet. If you are interested in only using a remote control to activate a MB542 Path Light, you can remove the motion sensor. Please keep in mind, the path lights have an auto shut off feature of 60 seconds or 5 minutes, so your lights will automatically turn off after your choice in time. If you’d like information on removing the sensor, please click here. However, our new MB371 / MB370 spotlight now allows you to disable to motion sensor completely by using the remote; therefore there is no need to remove the motion sensor. 

My remote control doesn’t activate my light, what do I do?

If your remote control light does not turn on using your remote, please check the following:

When you click ON with the remote, does the red indicator light at the end light up?

Please double check that the remote batteries are inserted correctly and the battery lid is holding the batteries securely in place.

Does your light activate with motion? 

If not, please check that batteries are inserted correctly and are holding securely with the battery lid. If it does activate with motion, please double check that the 4 dip switches on the remote control match the 4 dip switches on the light you are trying to activate.

If after you checked both items on the above checklist and the remote still does not work, please fill out the Return Inquiry Form and provide the information above. You will be contacted within 48 hours with further instructions.

Modifications*

How can I get my Ceiling Light to activate regardless of lighting?

If you are installing your Ceiling Light in a shower for instance, it may be necessary to remove the light sensor so it activates anytime it senses motion, regardless of ambient light. In order to do so, remove the battery compartment to expose the circuit board. Once exposed, remove the silver plate that has a red wavy line on it. In doing so, this will cause the Ceiling Light to activate more frequently, thus reducing the 1 year battery life. We recommend testing your light in the place of installation prior to removing the light sensor, as it may not be an issue for your location. For a video demonstrating how to remove the light sensor from the Ceiling Light, click here.

Is there a way I can only use my remote on the MB371? 

For the older model of the MB371 spotlight, you have a remote control capability that will allow you to activate the spotlight with remote only. This will require removing the motion sensor. This easy process can be done by removing the screws around the base of the battery compartment. Once removed you will see the circuit board with a large silver, circular sensor. This sensor, with a reflective plate on it, is the motion sensor. Remove it with a pair of needle-nose pliers. After it is removed, the light will now activate with only remote control. For a detailed video on this modication, watch the following video: Motion Sensor Removal for the MB371

I want my spotlight to come on during the daytime for extra lighting.

In some cases, a customer will call us to ask how can they get their spotlight to come on even if a nearby light is on. In order to modify your spotlight, you will need to remove the light sensor. This can be done by removing the screws around the base of the battery compartment. Once removed you will see the circuit board with a ovular silver sensor with a red wavy line. Once removed, your spotlight will come on when motion is sensed, regardless of ambient light. For the modification video on removing the light sensor from our spotlights, please watch the video here.

How can I activate my MB542 Remote Control Pathlights by remote control only?

If you only want your path lights to work remote control, the motion sensor has to be removed. To remove the motion sensor, you will need to take out the 6 screws holding the battery compartment to the front of the light. Once you do, expose the circuit board and find the large silver sensor with a reflective plate (motion sensor). Remove the motion sensor with a pair of needle-nose pliers and reinsert the battery compartment into the face of the light. To see the Path Light motion sensor removal video, click here.

*all modifications are irreversible & may cause your light to activate more frequently. By doing so, your light may not reach the one year life expectancy per set of batteries. To see a PDF instruction manual on how to modify your Mr Beams light, click here.

Resellers

What retail stores carry Mr Beams products?

Aside from MrBeams.com and other online retailers, you can find Mr Beams products in Home Depot, Target, select Ace Hardware stores and others. Please visit our Where to Buy page for a full list of retail stores and websites. 

I’m interested in becoming a reseller. What is the process?

Please visit our Distributor Inquiry section under the About tab on this site for more information on becoming a reseller. To view our current list of international distributors click here.

ReadyBright® FAQ

What lights will my ReadyBright Flashlight work with?

The ReadyBright Flashlight/Remote will send a signal via remote control and/or during a power outage to any ReadyBright products. This includes the ReadyBright Ceiling Light (MB985), ReadyBright Stair/Path Light (MB785) Note: The Mr Beams line of motion activated lights will not work with the ReadyBright Flashlight/Remote.

Can I use multiple Flashlight/Remotes in my home?

Yes, you can purchase any number of ReadyBright Flashlights in your home. 

Do ReadyBright Lights also activate with motion?

No, ReadyBright Lights are only activated with the Power Outage Flashlight when the power goes out OR using the Flashlight as a remote to turn on the lights at anytime.

What if I’m not home and the power goes out?

The ReadyBright system has a 30-minute auto-shut off to conserve batteries if you are not home. If the Flashlight/Remote is not pulled out of the outlet or used within 30 minutes, all lights will turn off.

What is the red light on my ReadyBright lights?

The red light on your ReadyBright Light will go on when the batteries are low. This is an indication that you should change the batteries.

NetBright® FAQ

Please see our NetBright FAQ page for questions about NetBright technology and products.

Didn’t find what you needed? Email us at info@mrbeams.com. We’ll get back to you asap. Office Hours: Mon-Fri 9am-5pm EST